For your convivence and review here are our Practice Policies and Terms of Service Conditions.

 

 

CLIENT RE-SCHEDULING POLICY:

Your appointment and well being are important to us.

If you need to reschedule for any reason we ask that you contact us directly. Advance notice is most appreciated, however, in the event of Client Emergencies, we ask that you contact us as soon as possible. Clients that chose to re-schedule multiple times may be subject to a Deposit, and or our Client Re-Servicing Policy and or our Client Cancellation Policy.

Please Note: We, Professional Home Detailing, consider Re-scheduling and Re-servicing as two different events.

 

CLIENT RE-SERVICING POLICY:

Clients may want to make changes to services and we want to be able to assist you.

If you find that you need to Add, Modify, or Remove services please contact us prior to EXPECTED SERVICE DATE* so that we can accommodate these requests and change our schedule accordingly.

Please Note: Removal of services may be subject to our Cancellation Policy if we, Professional Home Detailing, are not notified prior to EXPECTED SERVICE DATE* outlined on work order and or other wise communicated.

 

CLIENT CANCELLATION POLICY:

We understand our Clients may need to make a shift, and we are flexible if and when this arises.

Please understand that appointment times are limited. If you must Cancel your appointment we respectfully request 72 Hours notice of EXPECTED SERVICE DATE* outlined on work order and or otherwise communicated.

Appointments cancelled without 72 Hours notice of EXPECTED SERVICE DATE* outlined may incur a fee.

Please Note: The amount of the Cancellation fee will be equal to 15% of total services or the amount of $150.00, which ever is greater.

 

EXPECTED SERVICE DATE*:

Date selected based on current Professional Home Detailing company schedule outlined on work order and or otherwise communicated. This date is applicable to our Client Re-Scheduling, Re-Servicing and Cancellation Policy.

Please Note: Actual completion date of Work Order by Professional Home Detailing subject to change for reasons that may or may not be foreseen, like change in weather, service vehicle breakdown etc. Communication will be made directly to You if this happens.

 

LATE FEE**:

We know life throws curve balls, let us know if any come your way.

Invoice payments made any more than 14 days after work completion date may be subject to a Late Payment Fee of $50.00, unless otherwise specified.

Please Note: Work Completion Date is applicable to the date the Invoice for work completed is issued.

Payments that are not received within three weeks, are no longer eligible for any discounts, bundles or specials. Projects may not be eligible for any touchups and or warranty work without Professional Home Detailing first receiving payment in full. Projects with payments that are not received in full within 40 days are subject to legal action, i.e. The construction act, Property lien, Legal fees, etc. 

 

INTEREST CHARGES***:

We at Professional Home Detailing, work hard to keep things easy on your end.

Non-payment can result in us not meeting these expectations. In the event an Invoice payment has not be received 28 days, or more, after work completion date, the total of said Invoice will be subject to Compounded Monthly Interest of 5%.

Please Note: Work Completion Date is applicable to the date the Invoice for work completed is issued.

 

DEPOSIT AND PAYMENT POLICY:

If a deposit is required a Deposit Slip will be issued once received.

Deposits subject to be paid in full in advance to start work outlined by required date whether written on work order and or otherwise communicated.

Deposits will be reflected on the final Invoice. An Invoice will be issued when work is completed.

Invoice payment due in full upon completion of work. Payments can be made via E-Transfer, Cheque, Debit and or Credit. Credit payments subject to a 2% processing fee.

Receipts will be issued when received.

Please Note: Late payments subject to Late Fee** and or Interest charges***.

 

WORK ORDERS, APPOINTMENT HOLDS AND PRIVACY POLICY:

Ready to bring on the curb appeal? Let's make a date!

Work orders will be issued prior to Expected Service Date so we are all on the same page.

Please be aware we may request a Credit Card to hold your appointments. We will not and do not place a hold on the card to hold your appointments. We may however charge the card provided for reasons outlined in these terms.

 

We know how sensitive this information, and all other contact, personal property and business information is, and we will work equally hard to protect it. Rest assured only an authorized member of the PHD Team will have controlled access to this most precious information, and some information may be destroyed later on to match our integrity to your security.

You will know, Who, What, Where, When, and Why every step of the way. 

 

If you need clarification on anything mentioned in our polices or terms we would be very happy to provide that. Let us know how we can help you further!